hide5 Privacy Policy
How your personal information is collected, used, and kept secure — the complete privacy policy of the hide5 platform is clearly laid out here.
hide5 ("Platform", "we" or "us") provides a safe and reliable online casino and sports betting service for players in Bangladesh. Your privacy matters to us. This Privacy Policy ("Policy") describes how hide5 collects your personal information, the purposes for which it is used, the third parties with whom it may be shared, and the measures taken to keep your information secure.
By using our website or services, you are considered to have agreed to the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our services. For any questions, contact us at [email protected].
This Policy may be updated at any time. Changes will be published on this page.
1 What Information We Collect
1.1 Identity Information
The following information may be collected during account creation and identity verification at hide5:
- Full name and date of birth (for age verification — the service is available only to those aged 21 or above)
- National ID or passport number
- Email address and mobile number
- Residential address
1.2 Financial Information
To process transactions, we collect:
- bKash, Nagad, Rocket, and Upay account numbers (only the details necessary for the transaction)
- Bank account details for bank transfers
- Deposit and withdrawal history
We never store full payment card numbers or PINs.
1.3 Usage Information
Information automatically collected while you use your account:
- IP address and device type
- Browser information and operating system
- Login and logout times and session duration
- Gaming activity and betting history
- Information collected from cookies and similar tracking technologies
2 Purposes of Data Use
hide5 uses your information for the following purposes:
2.1 Service Operations
- Account creation, verification, and management
- Processing deposit and withdrawal transactions
- Providing gaming and betting services
- Managing bonuses and promotions
- Determining benefits under the VIP programme
2.2 Security & Compliance
- Identity verification and age confirmation
- Preventing fraud and unlawful activity
- Complying with Anti-Money Laundering (AML) guidelines
- Ensuring account security
2.3 Customer Support
- Providing 24/7 live chat and email support
- Handling complaints and requests
- Information and support related to responsible gaming
2.4 Service Improvement
- Analysing and improving user experience
- Sending relevant offers and notifications (subject to your consent)
- Resolving technical issues and maintaining the system
3 Data Sharing & Disclosure
hide5 does not sell your personal information. However, limited information may be shared in the following circumstances:
3.1 Service Providers
Only the necessary information is shared with payment processors (bKash, Nagad, Rocket, Upay, banks), technology infrastructure providers, and gaming software suppliers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, and others). These partners are required to uphold our privacy standards.
3.2 Legal Obligations
Information may need to be disclosed to comply with court orders, lawful requests from law enforcement agencies, or applicable legal requirements. This also applies in the context of financial crime investigations.
3.3 Business Transfers
In the event of a business merger, acquisition, or restructuring, user information may be transferred. Users will be notified in advance in such cases.
3.4 What We Never Do
- Sell your information to third-party marketers
- Share it with government agencies without a legal basis
- Use your information for unauthorised purposes
4 Data Retention & Duration
hide5 does not retain your personal information beyond the period necessary. Retention periods depend on the type and purpose of the data:
4.1 Active Account Data
All relevant information is retained for as long as your account remains active. Even after account closure, some information may be kept for a specified period due to legal requirements.
4.2 Financial Transaction Records
Deposit, withdrawal, and betting history may need to be retained for an extended period to comply with AML and financial regulations.
4.3 Data Deletion
After legal obligations have been met and the designated retention period has ended, your information is securely deleted or anonymised. To request data deletion, contact [email protected].
5 Data Security Measures
hide5 applies industry-standard technical and organisational measures to protect your information:
5.1 Technical Safeguards
- SSL (Secure Socket Layer) encryption — applied to all data transmissions
- End-to-end encryption of sensitive information
- Firewall and intrusion prevention systems
- Regular security audits and vulnerability testing
- Two-Factor Authentication (2FA) support
5.2 Organisational Safeguards
- Access to sensitive data restricted to authorised staff only
- Regular data protection training for staff
- Rapid response plan in the event of a data breach
- Privacy standard assessments for third-party partners
No system is completely impenetrable. If you notice any suspicious activity, report it immediately to [email protected].
6 Cookies & Tracking Technologies
The hide5 website uses cookies and similar technologies. Cookies are small text files stored on your device.
6.1 Essential Cookies
These are necessary for the basic functioning of the website — such as maintaining login sessions, ensuring security, and saving form data. Blocking these cookies may prevent the website from working properly.
6.2 Analytical Cookies
These cookies are used to understand how users interact with our site. The information collected through them is used for statistical purposes and is never personally identifiable.
6.3 Managing Cookies
You can control or delete cookies by adjusting your browser settings. Please note that disabling essential cookies may mean some services do not function correctly.
7 Your Rights
hide5 recognises the following rights you have over your personal information:
7.1 Right to Access
You may request a copy of the personal information we hold about you at any time. Send this request to [email protected].
7.2 Right to Rectification
If any information on your account is incorrect, you may request that it be corrected. Some information can be updated directly from your account settings.
7.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained where legal obligations exist (such as financial records).
7.4 Right to Object to Processing
You may withdraw your consent to marketing communications at any time. Use the "Unsubscribe" link in any marketing email, or submit a request directly to [email protected].
7.5 Right to Data Portability
If you would like to receive your data in a structured, machine-readable format, you may submit a request. Send such requests to [email protected].
8 Protection of Minors
hide5's services are strictly for those aged 21 or above. We do not intentionally collect personal information from any minor.
Age verification is mandatory at the time of account creation. If we become aware that a minor has created an account, that account will be closed immediately and all associated information will be deleted.
If you believe a minor has created an account without authorisation, please inform us at [email protected].
9 International Data Transfers
Our servers and service infrastructure may be located in various countries. If your information is transferred outside Bangladesh, we ensure that adequate data protection measures are in place in that country or organisation.
For data transfers, we put in place necessary contractual safeguards and use industry-standard encryption.
10 Policy Changes
hide5 reserves the right to update this Privacy Policy at any time. Changes will be published on this page. For significant changes, we will send a notification to the registered email address.
Continued use of our services after any changes will be considered as your acceptance of the updated Policy. We therefore recommend reviewing this page regularly.
11 Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:
- Email: [email protected]
- Live Chat: Available 24/7 in Bengali and English
We will endeavour to process your request as promptly as possible. For complex data protection requests, identity verification may be required.
For more information, you can also visit our Terms & Conditions and Responsible Gaming pages.