hide5 Terms & Conditions

Registration Eligibility

To open an account and use services on hide5, you must meet the following conditions:

• You must be at least 21 years of age. This platform is only for users aged 21 or older.
• You must be a resident of a jurisdiction where online gaming is legal.
• All information you provide must be true, accurate, and complete.
• You must not already have an active hide5 account.
• You are acting on your own behalf and are not registering on behalf of another person.

Single Account Policy

Only one account may be created per person, household, address, device, or IP address. If multiple accounts are found, all accounts will be closed and the associated balances may be forfeited. Creating multiple accounts to abuse bonus benefits is strictly prohibited.

Account Security & Responsibility

You are solely responsible for ensuring the security of your hide5 account. The following must be followed at all times:

• Login credentials (username and password) must not be shared with anyone.
• Any unauthorized access to your account must be reported to our support team immediately.
• Using another person's account is strictly prohibited.
• hide5 will not be responsible for any loss resulting from failure to change your password.

Identity Verification (KYC)

hide5 reserves the right to verify your identity at any time if required. A national ID card, passport, or other government-issued documents may be requested for verification. Failure to provide the required documents may result in temporary suspension or closure of your account. Withdrawals may be held until the verification process is complete.

Account Closure & Suspension

hide5 reserves the right to close or suspend an account without notice in the following cases:

• Violation of these Terms.
• Detection of fraudulent or suspicious activity.
• Proven bonus abuse.
• Evidence of involvement in money laundering or illegal activity.
• At your own request (self-exclusion).

Deposit Rules

The following payment methods can be used to deposit funds at hide5: bKash, Nagad, Rocket, Upay, and bank transfer (major Bangladeshi banks including Sonali Bank, Dutch-Bangla Bank, and BRAC Bank). The following conditions apply to deposits:

• The minimum deposit amount is ৳100 (for each method).
• You must use a payment method registered in your own name.
• Deposits from third-party accounts will not be accepted.
• All deposits will be processed in Bangladeshi Taka (BDT / ৳).

Withdrawal Rules

The following conditions apply to withdrawals:

• The minimum withdrawal amount is ৳1,000.
• Withdrawals are generally processed within 30 minutes to 3 hours.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals may not be processed until identity verification is complete.
• Winnings related to a bonus cannot be withdrawn until the wagering requirements for that bonus have been met.
• Withdrawals may be temporarily held in cases of suspicious transactions.

Welcome Bonus

A 120% bonus of up to ৳8,000 is offered on your first deposit at hide5. The following conditions apply to this bonus:

• The wagering requirement for the bonus is 25x (on the bonus amount).
• Example: depositing ৳1,000 earns a ৳1,200 bonus, giving a total balance of ৳2,200.
• Example: depositing ৳14,000 earns a maximum ৳8,000 bonus, giving a total balance of ৳22,000.
• Wagering is calculated on the bonus amount only: ৳1,200 bonus × 25 = ৳30,000 must be wagered before bonus winnings can be withdrawn.
• If a withdrawal is made while a bonus is active, the bonus and any bonus-related winnings will be cancelled.

General Bonus Terms

The following general conditions apply to all bonuses and promotions at hide5:

• Each bonus must be used before its specific expiry date.
• Bonus abuse, Cinderella betting, or low-risk betting is prohibited.
• hide5 reserves the right to modify or cancel any bonus program at any time.
• Multiple bonuses cannot be active at the same time unless specifically stated otherwise.
• Bonuses may only be used for personal, non-commercial purposes.

VIP Program

hide5 runs a rewards program divided into four VIP tiers. A weekly cashback benefit applies to each tier:

• Bronze: up to 0.3% weekly cashback.
• Silver: up to 0.6% weekly cashback.
• Gold: up to 0.9% weekly cashback.
• Platinum: up to 1.2% weekly cashback.

Advancement to a VIP tier depends on your activity and participation. hide5 reserves the right to change VIP benefit rules at any time.

General Gaming Conditions

The following rules must be followed when playing games on the hide5 platform:

• All bets are final. If a game is interrupted mid-way due to a technical error, hide5 will make the appropriate decision to settle the relevant bets.
• Taking advantage of bugs or errors in the software or system is strictly prohibited.
• Playing games using automated bots or scripts is prohibited.
• If an error is found in the result of any game, hide5 reserves the right to void or correct that game's result.
• For sports betting, bets will be settled after the official result is published.

Technical Issues

hide5 will not be responsible if a game is interrupted due to loss of internet connection, device crash, or other technical issues. In such situations, game data will be determined according to the records stored on the server. In the event of any dispute, hide5's server logs will be treated as the final evidence.

Self-Exclusion & Limit Setting

hide5 gives responsible gaming its highest priority. To help you keep your gaming activity in check, we provide the following tools:

• Option to set deposit limits.
• Request for temporary account suspension.
• Long-term self-exclusion (permanent or for a set period).
• Information and resources on gambling addiction support.

For more details on responsible gaming, visit our Responsible Gaming page.

Protection of Minors

hide5 is committed to preventing minors from accessing the gaming platform. This platform is only for users aged 21 or older. If a minor could access your device, you are advised to log out of your account and use appropriate parental control software.

Collection & Use of Personal Data

hide5 collects, stores, and uses your personal data. This information is primarily used for identity verification, account management, payment processing, providing support services, and meeting applicable legal obligations. To read our full privacy policy, see the Privacy Policy page.

SSL Security

All your data and transactions on the hide5 platform are protected by SSL encryption. We are committed to ensuring fair play and protecting the privacy of your information. Your data is not shared with third parties, except where legally required.

Service Availability & Interruptions

hide5 takes all reasonable measures to ensure uninterrupted service. However, hide5 will not be liable for service disruptions caused by the following:

• Temporary downtime for maintenance or upgrades.
• Internet service provider issues.
• Natural disasters, force majeure events, or other circumstances beyond our control.
• Technical issues from third-party game providers.

Limitation of Liability

Under applicable law, hide5 will not be liable for any indirect, incidental, or consequential damages. In any circumstance, hide5's maximum liability will be limited to the total value of the specific transaction or service in question.

Right to Modify Terms

hide5 reserves the right to modify these terms and conditions at any time. For significant changes, we will attempt to notify you through the platform. Continued use of the platform after updated terms are published will be considered your acceptance of the new terms.

Dispute Resolution

For any dispute or complaint, please contact our support team first. Our support team is available 24/7 via live chat and email ([email protected]) in both Bengali and English. If a resolution cannot be reached through support, both parties will attempt to resolve the dispute through mutual discussion.

Entire Agreement

These terms and conditions constitute the entire agreement between you and hide5 and replace any prior arrangements or understandings. If any provision of these terms is found to be invalid or unenforceable, it will not affect the validity of the remaining provisions.