Our Responsible Gaming Commitment
At hide5, fun comes first — that's why we provide deposit limits, self-exclusion, and 24/7 support to keep your experience safe and enjoyable at all times.
Our Responsible Gaming Policy
hide5 doesn't just aim to bring entertainment to players in Bangladesh — we want every player to play safely within their own means. For us, responsible gaming isn't just a list of rules; it is the core foundation of our platform.
When gambling or betting moves beyond entertainment and becomes a habit, it can put pressure on family life, finances, and mental health. hide5 is committed to keeping that boundary clear. We want you to be in control — the game should never control you.
On this page you will find: age limit rules, how to self-exclude, deposit and time limits, how to recognise warning signs, and where to get help. If you have any questions, our support team is always here for you.
Important: You must be at least 21 years old to play at hide5. Creating or using an account by anyone under age is strictly prohibited, and any such account will be closed immediately.
Our Protection Tools
hide5 provides several practical tools to help you stay in control of your gaming.
Self-Exclusion
You can exclude yourself from your account for a set period of time. This period can range from 7 days up to permanent exclusion. No account access is possible while the exclusion is active.
Deposit Limits
You can set a maximum deposit limit on a daily, weekly, or monthly basis. Once a limit is set, reducing it takes effect immediately, but increasing it requires a 24-hour waiting period.
Time-Out
If you feel you need a short break, take a Time-Out from 24 hours up to 6 weeks. During this period your account will be locked and no bets or deposits can be made.
Age Verification
hide5 follows an age verification process at registration. No one under 21 years of age may create or operate an account. Withdrawals will not be processed until verification is complete.
Gaming History Review
A full history of all bets, deposits, and withdrawals is available in your account. This helps you analyse your own gaming patterns and make informed decisions.
24/7 Support
Contact us at any time via live chat or email at [email protected]. Any request related to responsible gaming is handled with the highest priority.
Self-Exclusion & Break Rules
Self-Exclusion is a feature that lets you voluntarily close your hide5 account for a set period of time. This is your decision, and we respect it.
During self-exclusion you will not be able to log in, place any bets, or make deposits. The account cannot be reactivated before the period ends.
For permanent self-exclusion, your account will be closed forever and any future requests to create a new account will also be declined. This is the most effective solution for those who feel that gambling is having a negative impact on their life.
To activate self-exclusion, contact us via live chat or email us at [email protected].
Short-Term Break
Temporarily suspend your account for 7 days, 14 days, or 30 days.
Long-Term Break
Take a Time-Out from 6 weeks up to 6 months — your account will remain locked until the period ends.
Permanent Closure
Contact our support to close your account permanently.
Set Deposit Limits
Set your own maximum deposit amount on a daily, weekly, or monthly basis.
Recognise the Warning Signs
When gambling causes anxiety rather than enjoyment, certain warning signs appear. If you notice any of the following in yourself or someone close to you, consider seeking help.
- Repeatedly playing to try to win back lost money ("chasing losses")
- Spending more than the budget set aside for gaming
- Hiding your gambling from family or friends
- Being unable to focus on daily tasks, studies, or work
- Trying to stop playing but being unable to do so
- Borrowing money from friends or family and spending it on gambling
- Feeling restless, angry, or depressed when unable to play
- Spending most of your time online and becoming more distant from real life
If any of these signs apply to you, you are not alone. hide5's support team is always ready to help — reach out via live chat or at [email protected]. This is not a sign of weakness; it is a sign of courage.
Tips for Safe Gaming
Playing responsibly at hide5 means enjoying entertainment within your own means. Keeping the following tips in mind will ensure gaming stays enjoyable at all times.
Set a budget first
Decide how much you will spend before each session. Once you reach that limit, stop playing — whether you are winning or losing.
Set a time limit
Do not play for too long in one go. Take regular breaks and put your family, friends, and your own wellbeing first.
Play with your head, not your emotions
Do not play when you are angry, frustrated, or anxious. Choose other activities to relieve stress.
Losses are not guaranteed, and neither are wins
There are no guaranteed outcomes in gambling. Placing more bets in the hope of recovering lost money often makes the situation worse.
Remember, all bonuses and promotions at hide5 are designed for your entertainment — they are not a way to solve financial problems in life. Before using our welcome bonus or any other offer, please read the relevant terms and conditions carefully.
Age Limit: 21+ Only
hide5 is strictly for those aged 21 and above. Protecting minors from exposure to gambling is one of our highest responsibilities.
If there are children or teenagers in your home, make sure they cannot access your account or device. Use a password lock on your phone or computer and make a habit of logging out.
If we become aware that a minor is using an account, that account will be closed immediately and all deposited funds will be returned.
Where to Get Help
For any questions or requests related to responsible gaming, hide5's support team is available 24 hours a day, 7 days a week. We can assist in both Bengali and English.
Live Chat: Instant connection from any page on the site
Email: [email protected]
When you request self-exclusion, a deposit limit, a Time-Out, or account closure, we act on it with the highest priority.
Enjoy Yourself, Play Responsibly
Enjoy your time at hide5 — explore our games and betting options, or read our FAQ for answers to any questions.